Refund Policy
Effective Date: 3rd August 2024
At CyberInsights, we are committed to providing our customers with high-quality cybersecurity SaaS solutions. To ensure a fair and transparent business relationship, we have established the following no refund policy.
1. General Policy
All sales of our software products and services are final. We do not offer refunds or exchanges for any purchased products or services once the transaction is complete.
2. Non-Refundable Services
This no refund policy applies to, but is not limited to, the following products and services:
Subscriptions to CyberInsights cybersecurity SaaS platform
One-time purchases of software licenses
Consultancy services and professional support
Training sessions and webinars
Any additional features or add-ons
3. Exceptions
While our general policy is no refunds, we understand that exceptional circumstances can occur. Refunds may be considered on a case-by-case basis under the following conditions:
Technical issues that cannot be resolved by our support team within a reasonable timeframe
Billing errors that result in overpayment
In such cases, customers must contact our support team within 30 days of purchase to request a refund. All refund requests must be submitted in writing and include the order number and a detailed explanation of the reason for the request.
4. Contact Information
If you have any questions about our no refund policy or need to request an exception, please contact our customer support team at:
5. Policy Changes
CyberInsights reserves the right to modify or update this no refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
